Last updated: June 23, 2025
At AristotlePrints, we take pride in creating apparel designed for warmth, comfort, and emotional connection. If your order doesn’t meet expectations, we offer a fair and clear return process to support you.
Please review the following policy carefully to understand your return eligibility and next steps.
Policy Overview
| Category | Detail |
|---|---|
| Return Period | 90 days from the date of delivery |
| Returns due to our fault | Free return shipping provided |
| Returns at customer request | Customer pays return shipping costs |
| Refund Processing | Within 5 business days to the original payment method |
| Restocking Fee | None |
| Applicable Region | Applies to U.S. orders only |
1. General Conditions for Acceptance of Returns
To qualify for a return:
The request must be made within 90 days of receiving your order
The item must be unused, unwashed, and in original condition, with tags and packaging intact
You must provide a valid order number or proof of purchase
2. Return Cases & Solutions
A. Return Due to Our Fault
We take full responsibility for any mistakes made on our end. If the item you received is damaged, incorrect, or defective, we’ll make it right at no cost to you.
Eligible Situations:
We consider a return to be our fault if:
You received the wrong item – e.g., a different product, size, or color than you ordered
The product arrived damaged – including visible damage from shipping, such as tears, stains, rips, or cracked prints
The item has manufacturing defects – including but not limited to stitching errors, misalignment in printing, non-functioning zippers, or flawed fabric
Missing items or incomplete sets – if a product was supposed to come with specific pieces and they were omitted
What You Get:
✅ Cost:
You will receive a free prepaid return shipping label from us. There are no return handling charges or restocking fees in these cases.
✅ Solution Options:
Once we receive and inspect the returned product, you can choose between:
Replacement: We’ll send you a brand-new version of the same item at no extra cost. If the item is out of stock, you’ll be offered alternatives or a refund.
Full Refund: You will be refunded the entire order amount, including:
The original product price
Any shipping fee you paid at checkout
We issue the refund to your original payment method, and you’ll receive confirmation by email once it’s processed.
Timeframe:
Return requests under this policy must be submitted within 90 days of receiving the item.
Refunds or replacements are processed within 5 business days of receiving your returned item.
Important:
To qualify, please ensure you:
Email us at [email protected] within 90 days of delivery
Include your order number and photos or videos clearly showing the issue
Do not return the product before receiving our return instructions and label
B. Return at Customer’s Request
If you change your mind or the item doesn’t meet your personal expectations:
🧾 Applicable Items: All unworn apparel (hoodies, T-shirts, sweatshirts)
💵 Cost: You cover return shipping
🔁 Refund: We will refund the product value only, excluding original shipping, once the returned item is inspected and approved
3. Non-Returnable Items
We cannot accept returns on:
Gift cards
Items marked “Final Sale”
Products showing visible wear, wash, or damage not caused by shipping
4. Return Process (3 Simple Steps)
Step 1: Contact Us
Email [email protected] within 90 days of delivery. Include:
Your order number
Reason for return
Photos of defective/damaged items (if applicable)
Step 2: Return Instructions
Our team will respond within 1–2 business days with return instructions and a prepaid label (if applicable).
Step 3: Ship the Product
Carefully package the item and send it to:
AristotlePrints – Returns Department
2710 Golden Leaf Dr, Kingwood, TX 77339, United States
5. Refund Timeline
Processing: We’ll issue your refund within 5 business days of receiving and approving the returned item
Method: Refunds go directly to your original payment method (credit card, PayPal, etc.)
Notification: You’ll receive an email confirmation when the refund is processed
Note: Your bank may take an additional 3–7 business days to finalize the refund to your account.
6. Restocking Fees
We do not charge restocking fees under any circumstances.
7. Order Processing & Shipping (for reference)
Processing Time: 1–2 business days (Mon–Sat, excluding holidays)
Transit Time: 4–6 business days (Mon–Sat)
Order Cut-Off Time: 2:00 PM CST for same-day processing
For full details, visit our Shipping Policy.
8. Need Help?
If you need assistance, our support team is here for you.
📍 Address: 2710 Golden Leaf Dr, Kingwood, TX 77339, United States
📧 Email: [email protected]
📞 Phone: +1-281-8443-788
🕒 Support Hours: Monday–Saturday, 9:00 AM–5:00 PM CST
📄 Form: Contact Us
